What Our Clients Said About Their Recent Support ResponsesWhat do we do if we receive anything other than green?
Every client response contains three icons representing how they think we did in the response. They can choose "All Good! Fast and Helpful", "Just OK" and "Poor. Not a helpful reply." Each response is recorded and listed below. Any response other than "All good" alerts our client services team so that we can connect with the client and follow up - and most importantly, learn so we can get to 100% satisfaction.